In the summer of 1984 I returned to Michigan from my first year of boarding school in Asheville, North Carolina. I was sixteen years old with no local friends and a driver’s license in hand, so I decided to get a job. I placed an ad in the local newspaper that read, “Ambitious student desires full-time summer job. Can babysit and type.” A veritable mountain of talent!
Soon I was offered a babysitting job in a nearby town — forty hours per week for $2.00/hour to watch two young children. During the first week I established an easy, monotonous routine of diapers, naps, lunch, soap operas, walks around the block, and more naps. I was thrilled to be earning money, but I was incredibly miserable.
The following Monday, my mother called. “A woman just called about your ad,” she said. “She owns a trucking company, and she wants you to call her about a summer job.” My heart was pounding as I wrote down the number. Should I return the call? I wavered between my commitment to this family and my desire for an opportunity that wouldn’t involve a rocking chair and Young and the Restless.
I returned the call. “Your ad leads me to believe that you’re a resourceful young woman. Is that correct?” I had no idea what she meant. “Yes,” I said. “Good. Then why don’t you come in for an interview tomorrow?” My mind was racing. I didn’t want to risk losing my babysitting job. “Well, I can’t come until after 5:00. Is that OK?” She agreed, and we made an appointment for the next day.
The following day I had my first encounter with Pearl Barkman, owner of a trucking firm that hauled gravel in Grand Blanc, Michigan. I have no idea how old she was exactly, but I do know that she had grey hair and was old enough to collect social security checks. I once questioned why she always obscured her Cadillac behind the trucks on the lot, and a woman in the office told me that, technically, Mrs. Barkman wasn’t supposed to be working while collecting her social security, so she needed to hide the car.
Anyway, Mrs. Barkman hired me to work as her Office Assistant for $2.50/hour, which I later realized was illegal since it was below minimum wage; however, it was far more than babysitting wages, so I was thrilled. Mr. Barkman, who seemed a good bit younger than Mrs. Barkman, handled the truckers, the hauling operations and the bidding, while Mrs. Barkman handled — well, everything else.
Mrs. Barkman intimidated me. She had a sweet smile, but she had the personality of a bull fighter. Once, while completing a multi-part form using the typewriter, I made a mistake. I rolled up the form, used my liquid white-out to correct the error, and rolled the form back into position. Mrs. Barkman appeared out of nowhere, slammed her hands on the table and snarled, “When completing a multi-part form in a typewriter, do not EVER — I repeat, EVER — use white-out.” She rolled the form out of the typewriter, flipped over the top copy and said, “See! Your top copy looks correct, but the error still exists on the other copies, which equates to legal problems!” She dramatically tore the form into tiny pieces. “Now do it correctly.”
Mrs. Barkman scared me. She had the appearance of a frail, old Grandmother, but she had the presence of a heavyweight boxer. Once, a big, burly trucker came upstairs from the garage to argue about his paycheck. He didn’t understand semi-monthly pay and believed his check was short by a few days. I listened as Mrs. Barkman explained it to him, but he wasn’t satisfied. He started to yell and shake his fist. I watched as Mrs. Barkman went nose-to-nose with this man, backing him slowly against the wall as she explained it to him again with so much intensity that, even if the man still didn’t understand, he was forced to yield. When he retreated to the garage, she turned around, pointed at me and said, “Sometimes explanations aren’t enough.”
Mrs. Barkman frustrated me. She wanted things to be perfect, yet she asked me to do things I had never done before. Once, she asked me to calculate the daily load tickets. Systematically, I removed a load ticket from the tall stack, entered the numbers into the large desk calculator, and hit the plus sign. I thought I was making great progress when — WHAMO! Mrs. Barkman swooped down like a vulture, grabbed the stack and said, “You will not do this until you can use a ten-key by touch. Here is a list of numbers. When you can add them correctly without looking at that calculator, come and get me.” I spent the next three days calculating numbers, cursing her name under my breath. “Mrs. Barkman,” I finally said. “I think I’ve got it.” I glared into her eyes, never diverting them as I calculated the entire list and then turned the calculator to show her the correct total. She handed me the stack of load tickets and said, “Now maybe you can do what you’re supposed to do.”
Mrs. Barkman pressured me. The first time the dispatcher was out sick, she sat me down in front of the radio. “There you go,” she said. And then she walked away. This was the one task in the office that I never wanted to tackle. The truckers were mean and impatient. “874 to base,” I heard. I was paralyzed with fear. “Dammit all, 874 to base! Cathy?” My hand was shaking as I pushed the button. “Ummmm. Cathy’s out today,” I whimpered. “Speak the fuck up!” he shouted. “Listen, I’m blocked on 69 with a 10-ton and no route.” What the heck? My head was spinning. I ran into the other room. “Mrs. Barkman, I need your help.” “No, you don’t,” she said, without looking up from her paper. “Truck 874 has run into a detour on I-69 on his way to Lansing. He has a 10-ton load, which means he wants to avoid weigh stations, and he needs you to get him there. The map is on the wall. Now go do it.” I did it. And, by the end of my third summer with Mrs. Barkman, I cussed instructions into that radio without hesitation.
Mrs. Barkman mentored me. I didn’t recognize it at the time. I didn’t think I needed it at the time. I didn’t appreciate it at the time. But now, as a small business owner, I realize that, in her own unique way, she was teaching me the myriad of critical skills that I would need to be successful in both life and business. Am I a resourceful young woman? Yes…thanks to you, Mrs. Barkman.